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Terms & Conditions

Welcome to CLARENCECLOTTEY.COM.

By accessing this website you agree to these terms and conditions. If you do not agree to be bound by these terms and conditions you may not use or access this website. The www.clarenceclotty.com website is provided solely for your personal use. You may not use this website for any commercial purpose.

References in these Terms and Conditions to "we", "us", "Clarence Clottey" and "Clarence Clottey London" are to Clarence Clottey London (COMPANY ADDRESS TO GO HERE)

Online Shopping

Every care has been taken to ensure that the photographic representation, description and specification of each product are accurate. However, while the reproduction of colours is a close representation, a slight variation in the actual goods may occur. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read these terms and conditions carefully as they contain important information about your order.

By submitting an order to us through our website, you declare that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the billing details.

Visitors under the age of 18 should not register with this website or submit any information to us.

Acceptance of your Order

Non-acceptance of online order may be a result of one of the following:

  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Failure to meet the eligibility to order criteria set out in the Terms and Conditions

Online Order Procedure

Acceptance of an order placed by you online and the completion of the contract between you and Clarence Clottey London will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.

When an order is placed, we request pre-authorisation for the value of the order from your bank/card issuer to ensure that the funds are available. However, this remains simply a pre-authorisation request until the order is shipped, at which point we actually take payment.

If you have any further queries, please contact your bank/card issuer.

Order Cancellation

If you are based in the EU, under the Consumer Protection Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you notify us within seven working days of receipt.

We recommend that you insure the return shipment as you are liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at Clarence Clottey London Returns Department, (ADDRESS TO GO HERE) and that you retain proof of sending, in case of a dispute. Please note that you must cover the cost of the return shipment, as we do not offer a free return service.

All items must be returned unused, in their original condition and from the country that the order was delivered to.

We will refund the full value of your order, excluding shipping costs, within 30 days of receiving your notice of contract cancellation provided that the cancelled order is received at our warehouse.

Notice of cancellation within seven working days of receiving the order, as described above.

Returns

Unwanted, faulty, and incorrectly supplied goods may be returned for a exchange or refund. Please let us know your intention of returns/exchanges within seven days of receiving your order.  Please return item(s) in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 14 days of receiving your order.

Please ensure you return the goods to us in their original packaging. The goods are second hand without the packaging and we may not be able to exchange them. You can take the goods out of the packaging to try them, but don't throw packaging or tags away and please return them with your goods.

Refunds will be made for the original purchase amount against the original form of tender. Please note that the original shipping fee will be the customer's responsibility.

Any free promotional gift issued with an order must also be returned if you are returning those goods.

We will not refund or exchange goods that have been altered in-store or elsewhere.

None of the above terms affect your statutory rights or your rights under the Consumer Protection Regulations 2000 when goods are faulty or incorrectly supplied.

All returns should be sent to: Clarence Clottey London Returns Department, (ADDRESS TO GO HERE). All online returns must be sent to the above address and will be processed through our online customer care team.

If you would like to discuss the return of any item, or have any further questions about our returns policy please contact a member of our Clarence Clottey Customer Care Team: (PHONE NUMBER HERE). Lines are open Monday to Friday 9am - 6pm (UK time). Email: info@clarenceclottey.com .

Payment Methods

We only accept payment for orders in £ sterling.

We accept payment by Paypal, Maestro, MasterCard, Visa and Visa Debit.

If you choose to pay for an item using a credit/debit card with a foreign currency denominated account, the payment will still be taken in £ sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.

Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email. For details of the security measures we employ please read our Security and Privacy policy.

Excepting cases of fraudulence or negligence, we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

Pricing Policy

All prices shown on the website are in £ sterling and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.

VAT and Import Duty

By default, product prices are UK VAT inclusive until you proceed to purchase your order.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Policies vary from country to country, so you might like to check your local customs office for more information. Clarence Clottey London cannot be held accountable for delays in customs clearance or any additional charges incurred.

Privacy and Communications

When you place orders online, we collect certain personal and transactional information (eg name, address, email address, credit/debit card details) from you. For details on how we use this information, please read our Security and Privacy Policy.

To fulfill our obligations to you under these terms and conditions we communicate with you by email and by posting notices on the website. You agree to receive communications from us in this way and that said electronic communications satisfy any legal requirement for our Privacy and Communications notifications to be in writing.

General

Please contact the Clarence Clottey Customer Care Team in the event of any queries: (PHONE NUMBER HERE). Lines are open Monday to Friday 10am - 6pm (UK time). Email: info@clarenceclottey.com

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