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Returns & Exchanges

DELIVERY INFORMATION

 

  1. Shipping Methods and Costs

    Destination Service Cost Delivery Time
    United Kingdom Courier £?? 1-2 working days
    Europe Courier £?? 3-5 working days
    USA/Canada Courier £?? 3-5 working days
    Rest of the World Courier £?? 3-5 working days

  2. Delivery 

    Getting your order to you in the most efficient way is important to us. We aim to dispatch all orders within 7 days of purchase. All items are dispatched in unbranded packaging for security purposes.

     

  3. Import Duty

    Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Policies vary from country to country, so you might like to check your local customs office for more information. Clarence Clottey London cannot be held accountable for delays in customs clearance. 


RETURNS POLICY

 

  1. Clarence Clottey London will refund any item purchased In-store or online that you are not completely happy with if you return it to us in re-saleable original condition as you received within 14 days of receipt. 
  2. Unwanted, faulty, and incorrectly supplied goods may be returned for a exchange or refund. Please let us know your intention of returns/exchanges within seven days of receiving your order  Please return item(s) in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 14 days of receiving your order.
  3. We will not refund / exchange items that have been altered in-store or elsewhere.
  4. Please ensure you return the goods to us in their original packaging. The goods are second hand without the packaging and we may not be able to exchange them. You can take the goods out of the packaging to try them, but don't throw packaging or tags away and please return them with your goods.
  5. All items should be returned in the original box you received them in. Suits returned to us crushed and without a protective suit cover cannot be refunded or exchanged. 
  6. Refunds will be made for the original purchase amount against the original form of tender. Please note that the original shipping fee will be the customer's responsibility.
  7. Any free promotional gift issued with an order must also be returned if you are returning those goods.


    CUSTOMER CARE

    Tel: (PHONE NUMBER HERE) . Mon-Friday 9am-6pm (UK time)
    Customer Support Email: info@clarenceclottey.com